Whakapapa

(noun) genealogy, genealogical table, lineage, descent.

(Te Kākano Textbook (Ed. 2): 3;Te Māhuri Study Guide (Ed. 1): 13-14;Te Kōhure Textbook (Ed. 2): 237-240;), see: http://www.maoridictionary.co.nz/

Dispute Resolution Services began life as a division of the New Zealand Government-owned Accident Compensation Corporation (ACC), carrying out reviews of claims against the Corporation by accident compensation claimants. It was incorporated on 1 July 1999 after a brief deregulation of the accident insurance sector, allowing other insurance providers to compete for accident cover business.

At that time, the ACC Board decided it was no longer appropriate for the review service to be part of the ACC organisation, so Dispute Resolution Services was born as an independent, stand-alone entity offering ACC Reviews and other dispute resolution services to the wider public and private sector market.

Though Dispute Resolution Services remains wholly owned by ACC, this company is totally independent of the Corporation and is guaranteed total independence in carrying out its functions, whether reviews for ACC or the wide variety of other services it provides for other clients.

We have offices in Auckland, Wellington and Christchurch. We also hold hearings in 25 other locations. For more details, see the Contact Us page.