Working at DRSL

A Great Place To Work

DRSL is an award-winning company. We're proud of our achievements and we constantly work hard to make sure this organisation gives back to the employees it asks so much of. We want DRSL to go on being a great place to work.

DRSL has a lively and caring environment. We like to involve all our team members in important decisions that affect them, and operate an open style of communication.

The team at DRSL are dedicated to helping others find some resolution to their disputes. Although at times the job can be tough when dealing with clients or applicants who have had difficult experiences, the team’s collective sense of humour, resilience and empathy allow them to turn situations around, and feel rewarded by the outcomes they achieve.

Job Preview

From time to time we have vacancies for Reviewers, Mediators and Resolution Co-ordinators.

Our Resolution Co-ordinators are a diverse team of energetic and knowledgeable career administrators. They keep the business running by liaising with applicants and clients, and making all the arrangements for hearings and mediations. Despite coming from very different backgrounds, they all have a few things in common. They all have a sense of humour, want the best outcome for our clients, are resilient, care about he people they deal with and work hard.

Reviewers are qualified in law and are experienced at conducting quasi-judicial hearings. Generally a reviewer specialises in one area of law (e.g. accident compensation) and adjudicates disputes that have been lodged. The position involves reviewing written materials, case law, and legislation, conducting a hearing with all parties, and writing up a decision. The role is a bit narrower than general law practice, but well suited to a more paced lifestyle. We have a large number of part-time employees. Some of our reviewers also work as mediators.

Our Mediators are focused on fostering communication between parties to increase understanding and hopefully reach an outcome that is acceptable to all concerned. Our mediators are certified with the Arbitrators, Mediators Institute of NZ (AMINZ) or equivalent. Most of our mediators also conduct review hearings.

Working to support our mediators, reviewers and resolution co-ordinators, are the team of support and management staff. These include office, systems and financial administrators.

Vacancies

Manager Adjudication (Auckland)

DRSL, a national specialist dispute resolution provider urgently requires an experienced adjudicator to lead and manage a national team of dedicated professionals who deliver the ACC review services to ACC and other clients.

Reporting to the Manager responsible for delivery of services to ACC, this role is responsible for managing the provision of high quality, efficient and timely ACC scheme review (adjudication) services and for providing engaging and inspiring leadership support to this team of highly skilled professionals.

You may have tribunal experience as a manager or team leader and will have substantial adjudication experience. Your career will demonstrate well developed understanding of the key principles of alternative dispute resolution (including non-adjudicative interventions). You will hold a law degree from NZ or another common law jurisdiction and will be a member of NZLS, AMINZ, LEADR or other relevant professional organisation.

Essential to this role are your proven leadership skills, strong analytical and problem solving skills. You will have gravitas and professional credibility and will enjoy working as a supportive and collaborative member of the leadership team.

Join this award-winning team that offers a supportive team culture and a challenging workflow.

If this sounds like you, please apply by visiting www.momentum.co.nz and entering reference number 22598 on the home page. Alternatively, email your CV to aucklandjobs@momentum.co.nz  quoting the reference number or for further information in strict confidence, please contact Kathryn Cross BMus LLB or Rachel Bush on (09) 306 5500.

Please note all applications will be directed to our exclusively retained recruitment agent.

Manager - Financial Dispute Resolution

• Key Appointment-New role
• People Management
• Relationship Management
• Senior Management Team
• Commensurate Salary

Dispute Resolution Services Limited (DRSL) has built an enviable record and reputation through the ongoing successful provision of a complete range of services for resolving, managing and preventing disputes. A new scheme was introduced in June 2010 known as Financial Dispute Resolution or FDR and is being provided by DRSL as the independent scheme agent.

This role provides a rarely accessible opportunity for an experienced manager to lead and manage a new multi-level scheme for resolving disputes between financial service providers in New Zealand and their customers. The focus is on business management, client relationship management and business development.

Ideally we would prefer that you have knowledge of the financial services sector either directly or indirectly however if not, it is important that you have the ability to acquire that knowledge quickly. The incumbent will be a member of the senior management team and this role is complementary to the Scheme Adjudicator role which takes a technical lead.

Please email your CV to brian.magill@peoplesearch.co.nz  in “MS Word” format quoting Ref No. MFDA 2193. Telephone enquiries are welcome to Brian Magill, Director cell/text 021 260 1706 or direct 04 293 7883. Applications will be acknowledged electronically. Whilst we welcome international enquiries, you must be personally available for interview and have the right to work in New Zealand to apply for this role.

Development Adviser (Wellington) 

The strategy for growth is a key focus resulting in an exciting opportunity to join a specialist dispute resolution company, providing services and systems to resolve disputes between organizations and the people they come into contact with.

Have you an understanding of the environment and level of professionalism required in dealing with the Public Service Sector?

Are you a successful business developer with experience in promoting and marketing products or services and engaging new business opportunities?

Can you demonstrate experiences in?

- Effective planning processes
- Identifying future trends and opportunities
- Adopting an objective factual approach when making decisions
- Working in team environments, sharing you knowledge and learning’s
- Building strong business relationships involving trust and honesty
- Dealing with complex issues and developing outcomes
- Effective communicate or presentation of a process or service to a client
- Strong networking skills that have developed into work related success.

Ideally you will have an appropriate tertiary qualification with a sound interest and understanding of alternative dispute resolution services.

Applications Close 12th July 2010.

To apply, please visit www.momentum.co.nz and enter reference number 22359 on the home page. Alternatively, email your CV and cover letter to wellingtonjobs@momentum.co.nz  quoting the reference number. For further information in strict confidence, please contact Bede Roe on (04) 499 6161.

Upcoming vacancies include IT Support - admin/application support, Business Development Adviser.

 

If you would like to be included in our talent pool, please email your CV to katrina.leather@drsl.co.nz

 

Employee Benefits

DRSL is committed to recognising its staff for their work and efforts. DRSL offers competitive salary ranges and attractive benefit packages to staff at all levels. This includes discounted health insurance, flexible working hours and the ability to work from home, and a bonus scheme that rewards innovative ideas and effort.

If you would like to know more about the benefits working at DRSL, please email Katrina.Leather@drsl.co.nz for more information.