If you have a dispute with ACC, DRSL can help. If you feel you are in conflict with ACC, DRSL provides mediation and facilitation services.
DRSL also conducts ACC reviews for people who are unhappy about a decision or outcome of their ACC claim. People who contact DRSL with an ACC dispute are encouraged to try facilitation or mediation first, to try and resolve the problem. However if mediation isn’t successful, or you want to go straight to an ACC Review, DRSL can also help you with that.
Information about ACC disputes and reviews is all in this section of the website. The menu on the left hand areas shows how the information is organised.
More about ACC Reviews
If you want to have an ACC decision reviewed, you need to apply for a review with ACC, which will then be forwarded to DRSL.
The ACC review process is a formal process where both sides meet with an independent and unbiased reviewer (usually from DRSL). The reviewer looks at all of the information that has been provided and makes a decision on what needs to be done to resolve the dispute. This can be anything from upholding the original ACC decision to overturning it, including decisions about money and payments.
Any decision made by the reviewer is binding. People who are unhappy with their review decision can make an appeal by applying to the District Court, within 28 days of the review decision.
If you have applied for, or are in the process of a review you can still make a complaint to ACC at any stage about the management of your claim. If the reviewer and both sides agree you can put a review on hold while a complaint is sorted out.
Most of the costs of the ACC review process are met by ACC. Individual people’s costs for going through the review process are not covered, although they may be awarded some money to cover some of their expenses.
The information on this site covers all areas of the ACC review process, and while it is thorough, you may also want to contact an appropriately qualified professional such as a lawyer or professional advocate for detailed advice about your specific case.
Citizens Advice Bureau and
Community Law Centres can be a good place to start.
To help with technical terms there is also a
glossary on this website.
